weplay Casino & Sportsbook Data Care

This page describes what we collect when you use weplay and how we keep that data protected. We collect only the information necessary to verify your identity, process your deposits and withdrawals, and comply with regulatory obligations. Every piece of data you provide — whether on Android, iOS, or desktop — is encrypted and stored securely on our servers.

We do not sell your personal information to third parties. We do not use your sportsbook activity or slot-game history for marketing purposes outside weplay. Your privacy is central to how we operate as a platform.

Our data practices are transparent and straightforward. If you have questions about what we collect, how we use it, or your rights regarding that data, this page covers all of it in plain language.

What we collect and why on weplay

When you open an account with weplay, we ask for your name, email address, phone number, and residential address. We use this information to verify your identity (KYC compliance), send you account notifications, and process your deposits and withdrawals. We also collect your date of birth to confirm you meet the legal age requirement in your jurisdiction.

We collect transaction data: every deposit, withdrawal, bonus credit, and game result is logged in your account history. This data helps us detect fraud, process disputes, and comply with anti-money-laundering (AML) obligations. We also collect technical data: your device type (Android phone, iPhone, desktop browser), IP address, and login timestamps. This helps us identify unauthorized account access and maintain platform security.

When you use weplay's sportsbook, live-dealer tables, or slots, we record which markets you view, which games you play, and your activity timestamps. We use this data to customize your account experience — for example, showing you your favorite sports markets on login — but we never share this activity with external advertisers.

How we secure your data on weplay

All data transmitted between your phone (or desktop) and our weplay servers is encrypted using SSL/TLS protocol. Your password is hashed, meaning we never store it in readable form. Your payment details (DANA, e-wallet, mobile banking, local payment, online payment, bank account numbers) are encrypted and processed through secure payment gateways; we do not retain full payment card numbers on our servers.

We store your personal information on physically secured, isolated servers in multiple data centres. Access is restricted to weplay staff on a need-to-know basis. We use firewalls, intrusion detection, and regular security audits to protect against unauthorized access. If we discover a data breach, we notify affected users and regulatory authorities as required by law.

Third parties and data processors used by weplay

We use third-party payment processors to handle deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). These processors receive only the information needed to complete your transaction — they do not receive your full account history or gaming activity. We have data-processing agreements with each processor requiring them to protect your data to our standards.

We use identity-verification vendors to confirm your identity during KYC. These vendors receive your name, date of birth, and identity document images; they do not receive your gaming history. We also use analytics services (for platform performance only, not marketing) and customer-support tools. All third parties are contractually bound to confidentiality and use data only for the services they provide to weplay.

Your data on weplay is encrypted, segmented, and accessed only by authorized staff and necessary third-party processors — never sold, never rented, never shared for marketing.

Cookies and tracking on weplay

We use cookies to keep you logged in on weplay and to remember your preferences (such as your preferred sportsbook view or notification settings). These are functional cookies, not tracking cookies. We do not use cookies to follow your activity across other websites or to sell data to advertisers.

Our weplay mobile app does not use tracking pixels or cross-app analytics that identify you to external networks. If you access weplay through a mobile browser, standard browser cookies apply — you can disable these in your browser settings without affecting weplay functionality.

Your rights regarding your weplay data

You have the right to request a copy of all data we hold about you. Contact our support team with your account reference number, and we will provide a data export within ten business days. You can also request correction of any inaccurate information or deletion of your data, subject to legal and fraud-prevention obligations that require us to retain certain records for specified periods.

You can update your contact information (email, phone number, address) directly in your weplay Account Settings. You can disable push notifications in Notification Preferences. You can reset your password anytime through the Login screen. If you wish to close your account, contact support and we will deactivate it; your data will be deleted according to our retention schedule unless legal obligations require us to keep records.

Data retention on weplay

We retain your account information as long as your account is active. After you close your account, we keep transaction records and identity documents for seven years to comply with anti-money-laundering and tax regulations. We delete cookies and technical logs after 90 days unless a dispute requires longer retention. Game history is archived after one year and then deleted unless you request a copy.

Jurisdiction and updates to our weplay privacy policy

Our servers and primary data centres are located outside Indonesia. Your data may be processed or stored in jurisdictions with different privacy laws than your own. By using weplay, you consent to this cross-border data transfer. We comply with applicable local privacy regulations in the jurisdictions where we operate.

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a notice on your account. Continued use of weplay after notification constitutes your acceptance of the updated policy. If you do not agree with our privacy practices, you may close your account anytime.

For questions about our data practices or to exercise your privacy rights, contact our support team through your weplay account menu. We respond to data-access requests and privacy inquiries within standard business days.